Express Service Advisor

The Tamaroff Group; Southfield (MI); Presencial; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate with comission

Commission incentives

Descripción de la vacante

The Tamaroff Group in Roseville, MI is seeking an Express Service Advisor to join our dealership team. You will be the first point of contact for service customers, guiding them through express options and scheduling.

In this fast-paced role, you’ll coordinate with express technicians to ensure a smooth, efficient experience from intake to completion. We offer a competitive hourly rate with commission incentives and a team-oriented environment that values professional appearance and strong

Formación

• Experience in express service or fast-paced customer service.
• Ability to work quickly under pressure with attention to detail.
• Strong communication and customer service skills.

Responsabilidades

• Greet customers at the service lane and assess their vehicle needs.
• Explain express service options like oil changes and tire rotations.
• Oversee express service workflow from start to finish and document updates.
• Provide a positive, no-pressure experience to build trust.
• Stay organized, manage time, and keep customers informed.
• Coordinate with technicians to deliver high-quality service quickly.
• Follow up with customers about maintenance or follow-ups.

Conocimientos

Customer service

Communication

Teamwork

Time management

Product knowledge

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Express Service Advisor

Full Time Sales Roseville, MI, US

30+ days ago Requisition ID: 1032

The Role

We're on the lookout for a motivated and customer-focused Express Service Advisor to join our dealership team. In this fast-paced position, you'll be the first point of contact for our service customers, ensuring a smooth and efficient service experience. If you're passionate about the automotive industry, thrive under pressure, and enjoy creating positive customer interactions, we want you on our team!

What You'll Do

• Customer Interaction: Welcome customers to the service lane, quickly assess their vehicle needs, and assist them with express service options.
• Service Communication: Clearly explain express services such as oil changes, tire rotations, battery checks, and multi-point inspections.
• Process Management: Oversee the express service workflow from start to finish - ensuring timely updates, accurate documentation, and fast turnaround.
• Customer Experience: Provide a positive, no-pressure experience that builds trust and encourages repeat business.
• Efficiency Focus: Keep the express lane running smoothly by staying organized, managing time effectively, and keeping customers informed.
• Teamwork: Work closely with express technicians and other team members to deliver high-quality service with minimal wait times.
• Follow-Up: Reach out to customers after service when needed, and remind them of upcoming maintenance or recommended follow-ups.

Qualifications

• Experience
  • Previous experience as an express service advisor, service lane greeter, or in a fast-paced customer service role - automotive experience preferred.
  • Proven ability to work quickly and maintain attention to detail under pressure.
• Skills
  • Strong communication and customer service skills.
  • Comfortable explaining basic vehicle maintenance services.
  • Positive attitude, professional appearance, and a team-player mindset.
  • Ability to multitask and stay organized in a busy environment.
  • Basic understanding of automotive services, repairs, and maintenance is a plus.
• Competitive hourly rate with commission incentives

About the Company

The Tamaroff Group, a respected name in the automotive industry for over 50 years, is always looking for talented individuals to join our team. With a commitment to customer satisfaction, innovation, and community involvement, we offer a dynamic and supportive work environment where you can grow and thrive. If you're passionate about the automotive industry and looking for a company that values its employees, now is the perfect time to become a part of our legacy. Join us and be a part of a team dedicated to excellence!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.