Service Advisor

Meineke - 2240; Silverdale (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Training & development

Benefits package

Employee discounts

Positive work environment

Locally-owned

Cutting-edge tools

Work-life balance

Job summary

Meineke - 2240 in Washington state is seeking a Service Advisor to join our busy automotive service center. The ideal candidate will possess excellent communication and customer relationship skills, strong service writer capabilities, and prior management experience.

Daily duties include overseeing service advisors, handling customer inquiries, and managing required documentation, while ensuring repairs are scheduled and completed efficiently.

Qualifications

• Strong communication and interpersonal skills with a customer-focused approach.
• Experience in service writing and managing a service team is preferred.
• Knowledge of automotive service processes and repair workflows is beneficial.

Responsibilities

• Lead and mentor a team of service professionals to maintain high morale and customer satisfaction while ensuring profitability.
• Oversee that repairs and maintenance tasks are completed in a timely manner.
• Guide best practices for sales and customer service to improve performance and outcomes.
• Manage day-to-day operations of the service department and handle service paperwork.

Skills

Communication skills

Customer relationship

Service writer

Team management

Automotive knowledge

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Comprehensive Benefits Package
• Employee Discounts
• Positive Work Environment
• Locally-Owned
• Cutting-Edge Tools and Equipment:
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor's degree preferred
• Valid state-issued driver's license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.