Service Advisor

Newtonnissansouth; Shelbyville (TN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability

Employee vehicle purchase and service discounts

Ongoing training at no cost

Uniforms provided

Job summary

Newtonnissansouth in Shelbyville is seeking skilled automotive service advisors to inspect, maintain, and repair vehicles running on various fuels. The role involves providing excellent customer service, diagnosing vehicle issues, and ensuring timely repairs.

The company offers a friendly work atmosphere, comprehensive training, and career growth opportunities. Pay ranges from $50,000 to $100,000 based on experience, along with various benefits including medical and employee discounts.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Strong understanding of vehicle maintenance and repair.
• Ability to work in a fast-paced environment.

Responsibilities

• Greets customers and obtains vehicle information.
• Reports symptoms clearly and determines needed maintenance.
• Prepares accurate estimates for labor and parts.
• Monitors vehicle progress and updates customers.

Skills

Knowledge of automobiles

Positive attitude

High volume mentality

Customer service skills

Job description

SUMMARY

Inspect, maintain, and repair automobiles that run on electricity, gasoline, or alternative fuels like ethanol. Execute basic maintenance like tire rotations and oil changes, diagnose complex problems, and plan and execute vehicle repairs.

What We Offer:

• Family-oriented and genuinely friendly work environment
• Clear career progression with an opportunity to be promoted from within
• Continuous training from the Service Management team with over 30 years of experience
• Employee vehicle purchase and service discounts
• Air-Conditioned Shop!
• Steady workload with an average of 2500 ROs/month providing 50+ hour workweeks.
• Medical, Dental, Vision, Life and Disability
• Clean service department including 10 bays.
• Large parts department and an employee locker room
• Uniforms provided.
• Training program to ensure your success.
• Ongoing training at no cost through the manufacturer and an ASE Reimbursement program.
• Pay ranges from 50k to 100k depending upon experience!

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance based on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Establishes follow-up time.
• Monitors the progress of each vehicle throughout the day, updating customers frequently.
• Verifies that final invoice reconciles with work performed on the repair order.
• Explains all completed work and charges to customers.

Qualifications

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused.