Service Advisor

Newton Ford South; Shelbyville (TN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Family-oriented work environment

Career progression opportunities

Medical, Dental, Vision, Life and Disability

Employee vehicle purchase and service discounts

Ongoing training at no cost

Job summary

Newton Ford South in Shelbyville, Tennessee, is seeking an Automotive Service Advisor to inspect, maintain, and repair vehicles. The ideal candidate will have a minimum of 1 year of experience in a service advisory role and a positive attitude, focused on customer satisfaction.

We offer a family-oriented work environment, opportunities for career progression, and ongoing training. Compensation ranges from $50k to $100k depending on experience, along with comprehensive benefits including medical, dental, and vision coverage.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• Positive attitude and high volume mentality.

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Prepares accurate estimates of costs for labor and parts.
• Monitors the progress of each vehicle throughout the day.

Skills

Knowledge of automobiles

Positive attitude

High volume mentality

Customer Service Industry (CSI) focused

Job description

SUMMARY

Inspect, maintain, and repair automobiles that run on electricity, gasoline, or alternative fuels like ethanol. Execute basic maintenance like tire rotations and oil changes, diagnose complex problems, and plan and execute vehicle repairs.

What We Offer:

• Family-oriented and genuinely friendly work environment
• Clear career progression with an opportunity to be promoted from within
• Continuous training from the Service Management team with over 30 years of experience
• Employee vehicle purchase and service discounts
• Air-Conditioned Shop!
• Steady workload with an average of 2500 ROs/month providing 50+ hour workweeks.
• Medical, Dental, Vision, Life and Disability
• Clean service department including 10 bays.
• Large parts department and an employee locker room
• Uniforms provided.
• Training program to ensure your success.
• Ongoing training at no cost through the manufacturer and an ASE Reimbursement program.
• Pay ranges from 50k to 100k depending upon experience!

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance based on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Establishes follow-up time.
• Monitors the progress of each vehicle throughout the day, updating customers frequently.
• Verifies that final invoice reconciles with work performed on the repair order.
• Explains all completed work and charges to customers.

Qualifications

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused.