Experienced Service Advisor

Terrychapinnissan

Lumberton (NC)

On-site

USD 38,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

401(k) matching

Paid time off

Employee discount

Job summary

Terrychapinnissan in Lumberton, NC is seeking an experienced Automotive Service Advisor to sell and document service work, schedule appointments, and communicate with customers and technicians.

You will estimate parts and labor costs, advise on recommended services, and maintain an organized, safe service area while upholding core values.

Strong interpersonal skills and 1 year of customer service experience are preferred; valid driver’s license required.

Qualifications

Experience in automotive service industries a plus.
Excellent interpersonal, customer service, and organizational skills.

Responsibilities

Sell, identify and document service for customers and schedule service appointments.
Advise customers on necessary and recommended services and parts.
Estimate costs for parts and labor and explain estimates to customers.
Maintain CSI and a clean, safe work environment.
Record working hours accurately and follow company policies.

Skills

Customer service

Education

High School or equivalent

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Full Job Description

Summary

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Also responsible for scheduling service to be performed.

Essential Duties and Responsibilities include the following:

Works with customer and technician's to identify required maintenance.
Advise customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership's standards for repair and order production.
Maintains CSI at or above company standards.
Maintains an organized, clean and safe work environment.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows safeguards rules and regulations.
Demonstrates the company's Core Values.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other Duties that may be assigned.

Desired Work Experience

1 year ( Customer Service )

Education / Experience

Previous experience in automotive service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, Customer Service, and organizational skills.

Certificates and Licenses

Valid Driver's License

Computer Skills

Intermediate skills in Microsoft Office Products. Ability and Knowledge of the Dealership's Management System and other web based applications utilized for operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and Holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or listen. The Employee is frequently required to stand; walk; and sit. May be exposed to loud noises, vibrations, exhaust fumes, and/or other service repair conditions.

Environment Demands

Duties are generally performed in the service area. Responsibilities may include conductiong road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service lane manager, service technicians and employees from various departments in the dealerships.

Verbal and Writing Ability

Ability to read and comprehend instructions. Ability to effectively present information on one-on-one and small group situations to customers and other employee personnel.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized / stressed situations.

Core Values

To perform the job successfully, an individual should demonstrate the following core values.