Service Advisor

Holiday Automotive; Fond du Lac (WI); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

5-day work week

Accelerated PTO

Medical, Dental, Vision insurance

401(k) with company contribution

Health Savings Account

Flex Spending Options

Life and Disability Insurance

Employee discounts on vehicles

On-going Training

Supportive leadership team

Gillie Cookies

Job summary

Holiday Automotive in Fond du Lac, WI is seeking a Service Advisor to greet guests, document concerns, and coordinate with technicians to ensure a smooth, positive service experience. You will present maintenance recommendations and clear estimates in a fast-paced, friendly environment.

The role emphasizes customer service, accurate invoicing, and effective communication, with opportunities for growth and a comprehensive benefits package in a family-owned dealership that values work-life balance.

Qualifications

• Friendly, customer-focused demeanor.
• Experience in service advisory is a plus.
• Organized and able to multitask in a fast-paced setting.
• General automotive knowledge helpful.

Responsibilities

• Greet customers promptly and warmly.
• Document vehicle concerns as described by the customer.
• Determine needs and recommend maintenance.
• Prepare and present service estimates.
• Establishes and communicates next steps.
• Monitor progress and update customers regularly.
• Verify final invoice matches work performed.
• Explain completed work and charges to customers.

Skills

Friendly demeanor

Service advisory experience

Organized multitasking

General auto knowledge

Job description

The Service Advisor is a customer-facing team member who communicates directly with both guests and technicians to ensure smooth, understandable, and positive experiences in the quick service area. General maintenance is not only important to keep a vehicle running properly, but it nurtures the customer’s relationship with the dealership. This position has great variety, fun people, and a lively pace.

Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.

Enjoy Benefits Including

• 5-day work week
• Accelerated Paid Time Off(PTO) Schedule
• Ample Medical, Dental, and Vision insurance Options
• Locally-managed 401(k)Program with Company Contribution
• Health Savings Account with Company Contribution
• Flex Spending Options
• Life and Disability Insurance Options
• Accident, Critical Illness, and Hospital Indemnity Insurance Options
• Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
• On-going Training and Education
• The Professional Respect of a Caring, Innovative Leadership Team
• Gillie Cookies and Other Fun Treats from Time-to-Time

Responsibilities

• Welcomes Customers Promptly and Genuinely
• Clearly Documents Vehicle Concerns as Described by the Customer
• Determines Needs and Recommends Vehicle Maintenance
• Prepares and Presents Service Estimates
• Establishes and Communicates Next Steps
• Monitors the Progress of Each Vehicle: Updating Customers Frequently
• Verifies that Final Invoice Matches Work Performed on the Repair Order
• Presents and Explains Completed Work and Charges to Customers

Qualifications

• A Kind and Friendly Demeanor
• Experience in a Service Advisory Role is a Plus
• Organized and Able to Multitask
• General Automotive Knowledge and Enthusiasm are Helpful