Service Advisor

The Juris Agency; Clintonville (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

The Juris Agency in Clintonville, WI is seeking a Service Advisor to act as the liaison between customers and technicians, assess service needs, and provide accurate estimates. You will coordinate with the service team to ensure timely and precise work, and maintain clear communication with customers throughout the service process.

This role emphasizes excellent customer service, accurate documentation, and adherence to safety and company policies while promoting available service promotions and

Qualifications

• Excellent communication and interpersonal skills with a customer-focused approach.

Responsibilities

• Greet customers and assess service needs, making recommendations based on vehicle condition and guidelines.
• Provide customers with accurate repair and maintenance estimates.
• Communicate effectively with customers about the status of their vehicles.
• Schedule service appointments and manage the service department's workflow.
• Coordinate with service technicians to ensure timely and efficient completion of work.
• Prepare and maintain records of customer transactions, service history, and warranty information.
• Handle customer complaints professionally and resolve them promptly.
• Maintain knowledge of current promotions, discounts, and service specials.
• Ensure compliance with company policies, health and safety regulations, and customer service standards.

Skills

Communication skills

Interpersonal skills

Customer focus

Job description

Job Description

The Service Advisor will act as the liaison between the customers and the technicians to assess customer needs, provide accurate estimates, and ensure that services are completed on time. The Service Advisor will also coordinate with technicians to ensure all work is done correctly and efficiently.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Greet customers and assess their service needs, making recommendations based on their vehicle's condition and manufacturer guidelines.
• Provide customers with accurate repair and maintenance estimates.
• Communicate effectively with customers about the status of their vehicles.
• Schedule service appointments and manage the service department's workflow.
• Coordinate with service technicians and mechanics to ensure timely and efficient completion of work.
• Prepare and maintain records of customer transactions, service history, and warranty information.
• Handle customer complaints and concerns professionally and work to resolve them in a timely manner.
• Maintain knowledge of current promotions, discounts, and service specials to provide the best options to customers.
• Ensure that the service department is operating in compliance with company policies, health and safety regulations, and customer service standards.

Requirements

• Previous experience as a Service Advisor or in a customer service role in an automotive environment is preferred but not required.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to work efficiently in a fast-paced environment.
• Valid driver's license.
• Willing to train the right candidate