Service Advisor

Castle Cars; Northern (KY); Hybrid; USD 61,000 - 83,000; Full time

Benefits offered by this job

401K match

Medical insurance

Dental & Vision

Voluntary benefits

Life insurance

Paid time off

Vehicle purchase discounts

Career advancement

Wellness resources

Job summary

Castle Automotive is seeking an experienced Service Advisor to manage the service drive flow and ensure prompt, professional customer service from check-in to delivery.

You’ll address vehicle concerns, warranties, and repairs while collaborating with the shop to maximize technician efficiency and uphold high customer satisfaction scores.

Qualifications

• Minimum 2 consecutive years as Service Advisor/Writer.
• Excellent communication with customers and colleagues.
• Professional appearance and customer-focused mindset.

Responsibilities

• Manage service drive flow from check-in to delivery.
• Answer questions about vehicle concerns, warranties and repairs.
• Ensure technician time is used efficiently and customer satisfaction remains high.

Skills

Customer communication

Team oriented

Self-motivated

Professional appearance

Clean driving record

Valid driver’s license

Job description

Service Advisor

Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships.

We are building something special at Castle Automotive, and want you to be a part of it.

What We Offer:

• Top-tier compensation


• Career growth opportunities


• A high-traffic dealership


• Supportive leadership


• The opportunity is here – are you ready?

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

• 401(K) with company match


• Major medical (50% employee paid premium), Dental, Vision insurance options


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Life Insurance


• Paid Time Off


• Employee vehicle purchase discounts


• Career advancement


• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance


• Consistent record of service and sales success


• Strong record of positive customer satisfaction results


• Team oriented and self-motivated


• Able to work with little supervision


• Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $150K annually for top performers

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.