Service Advisor

Castle Hyundai Oak Lawn; Oak Lawn (IL); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental, Vision

Voluntary benefits

Life Insurance

Paid Time Off

Vehicle purchase discounts

Career advancement

Employee wellness program

Job summary

Castle Hyundai Oak Lawn is seeking a Service Advisor to guide customers from check-in through delivery, ensuring prompt, professional service and a smooth experience.

You will own the customer journey, explain vehicle concerns and warranties, coordinate with technicians, and strive for high satisfaction scores. A strong communicator with a tidy appearance will thrive in our team.

Qualifications

• Minimum of 2 consecutive years as a Service Advisor/Writer.
• Excellent communication with customers.
• Professional, well-groomed appearance.

Responsibilities

• Manage the flow of the service drive from check-in to delivery.
• Answer questions about vehicle concerns, warranties and repairs.
• Ensure technician time is used efficiently and accurately.
• Collaborate with the shop to maintain high customer satisfaction scores.

Skills

Customer service

Communication skills

Time management

Team player

Job description

Service Advisor

Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships.

We are building something special at Castle Hyundai of Oak Lawn, and want you to be a part of it.

What We Offer:

• Top-tier compensation
• Career growth opportunities
• A high-traffic dealership
• Supportive leadership
• The opportunity is here – are you ready?

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $150K annually for top performers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.