Service Advisor

INFINITI of Valencia; Santa Clarita (CA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits package

Career development

Descripción de la vacante

INFINITI of Valencia is seeking a customer‑focused Service Coordinator to support our fast‑paced service department. You will greet customers, capture service requests, and document details to aid accurate estimates and smooth turnarounds.

You will collaborate with the service team, utilize scheduling and CRM tools, communicate timelines, and ensure a positive experience from start to finish. A professional demeanor and proactive follow‑through are essential.

Formación

• Excellent communication and customer service mindset.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment and collaborate with team members.

Responsabilidades

• Greet customers and provide a welcoming, professional experience from first contact through completion of service.
• Listen to customer concerns, gather relevant information, and document service requests accurately.
• Explain recommended services, timelines, and next steps in a clear and approachable manner.
• Coordinate service appointments, follow-up communications, and status updates.
• Work closely with service team members to ensure requests are completed efficiently and accurately.
• Prepare estimates, invoices, and related paperwork with attention to detail.
• Address questions and concerns promptly while maintaining a positive customer experience.
• Track service progress and proactively communicate updates to customers as needed.
• Support a smooth workflow by balancing customer needs with operational priorities.
• Maintain accurate records and uphold company standards for quality and service.
• Complete all required training and stay updated on manufacturer recommendations, service procedures, and product updates.

Conocimientos

Communication Skills

Customer Service Mindset

Organization

Multitasking

Problem-Solving

Teamwork

Computer Literacy

Herramientas

Scheduling Systems

CRM Tools

Descripción del empleo

We offer an exceptional work environment, supportive ownership, and a culture built on honesty and integrity. As our Service Department continues to grow, we are looking for the right individual to join our team and contribute to our ongoing success.

What You Will Do

• Greet customers and provide a welcoming, professional experience from first contact through completion of service.
• Listen to customer concerns, gather relevant information, and document service requests accurately.
• Explain recommended services, timelines, and next steps in a clear and approachable manner.
• Coordinate service appointments, follow-up communications, and status updates.
• Work closely with service team members to ensure requests are completed efficiently and accurately.
• Prepare estimates, invoices, and related paperwork with attention to detail.
• Address questions and concerns promptly while maintaining a positive customer experience.
• Track service progress and proactively communicate updates to customers as needed.
• Support a smooth workflow by balancing customer needs with operational priorities.
• Maintain accurate records and uphold company standards for quality and service.
• Successfully complete all required training and certifications for your position and remain knowledgeable of the latest manufacturer recommendations, service procedures, technical bulletins, and product updates.

What We Are Looking For

• Strong communication and interpersonal skills.
• Excellent customer service mindset with the ability to build trust and rapport.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort using computer systems, scheduling tools, and basic service office software.
• Problem-solving skills and a proactive approach to follow-through.
• Ability to work collaboratively with team members across departments.
• Professional demeanor and commitment to delivering a high-quality experience.

Preferred Qualifications

• Previous experience in a customer service, service coordination, or advisory role.
• Experience handling estimates, invoices, or service-related documentation.
• Familiarity with scheduling systems or customer relationship management tools.
• Experience in an environment where clear communication and timely follow-up are essential.

What We Offer

• A collaborative and supportive work environment.
• Opportunities to develop your customer service and operational skills.
• The chance to make a meaningful impact on the customer experience.
• Competitive compensation and benefits, based on experience and qualifications.

About the Role

This position is ideal for someone who enjoys helping others, solving problems, and keeping service operations running smoothly. If you are organized, personable, and committed to delivering exceptional support, we encourage you to apply.