Service Advisor

Bravo-Cadillac; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive environment

Career growth

Competitive pay

Training and support

Job summary

Bravo-Cadillac in El Paso, TX is seeking a customer-focused service professional to be the primary contact from initial visit through service completion. You will greet customers, present service recommendations, prepare estimates, coordinate requests, and collaborate with technicians and support staff to ensure timely, accurate work.

You will maintain records, answer questions, and follow up to build lasting relationships.

Qualifications

• Customer service experience preferred.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet customers warmly and listen carefully to their needs and concerns.
• Communicate service recommendations, timelines, and updates clearly and professionally.
• Prepare estimates, review work orders, and coordinate service requests accurately.
• Work closely with technical and support teams to ensure timely completion of work.
• Answer questions regarding services, pricing, and next steps in a helpful manner.
• Maintain accurate records of customer interactions, approvals, and completed services.
• Follow up with customers to confirm satisfaction and encourage long-term relationships.
• Support a smooth workflow by prioritizing tasks and managing multiple responsibilities at once.

Skills

Customer service

Communication

Organization

Multitasking

Team collaboration

Problem-solving

Professional demeanor

Tools

Scheduling tools

Office software

CRM

Job description

We are seeking a customer-focused, organized, and professional individual to join our team in a client-facing service role. In this position, you will be the primary point of contact for customers, helping to ensure a smooth, efficient, and positive experience from initial visit through service completion.

Responsibilities

• Greet customers warmly and listen carefully to their needs and concerns.
• Communicate service recommendations, timelines, and updates clearly and professionally.
• Prepare estimates, review work orders, and coordinate service requests accurately.
• Work closely with technical and support teams to ensure timely completion of work.
• Answer questions regarding services, pricing, and next steps in a helpful manner.
• Maintain accurate records of customer interactions, approvals, and completed services.
• Follow up with customers to confirm satisfaction and encourage long-term relationships.
• Support a smooth workflow by prioritizing tasks and managing multiple responsibilities at once.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computer systems, scheduling tools, and basic office software.
• Professional, approachable, and solution-oriented demeanor.
• Ability to work collaboratively with team members across different functions.
• Prior experience in a service, support, or customer-facing role is preferred.

What We Offer

• A supportive and professional work environment.
• Opportunities to build strong customer relationships and grow your skills.
• Competitive compensation and potential advancement opportunities.
• Training and support to help you succeed in the role.

About You

You are someone who enjoys helping others, solving problems, and keeping processes running smoothly. You communicate with confidence and care, stay organized under pressure, and take pride in delivering excellent service at every step.