Automotive Service Advisor: Customer-Centric & Efficient

Chrysler-Dodge-Jeep-Ram-of-Seminole-Count; Sanford (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Chrysler Dodge Jeep Ram of Seminole County is seeking a courteous Service Advisor to handle incoming calls, greet customers, and coordinate repairs in a fast-paced dealership environment.

You will prepare repair orders in the ADP system, provide accurate estimates, communicate costs and timelines, and guide customers through service status and payments to ensure a seamless, professional experience.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and sense of urgency.
• Typing efficiently to enter repair orders and estimates.

Responsibilities

• Answer incoming calls in a friendly, professional manner.
• Greet customers and confirm service needs.
• Provide estimates and explain costs and timelines.
• Prepare repair orders in the ADP system.
• Dispatch orders to technicians and track progress.
• Follow up with customers on service status.
• Process payments and deliver vehicles upon completion.

Skills

Attention to detail

Communication

Typing

Mathematics

Customer service

Tools

ADP system

Job description

Chrysler Dodge Jeep Ram of Seminole County is seeking a courteous Service Advisor to handle incoming calls, greet customers, and coordinate repairs in a fast-paced dealership environment.

You will prepare repair orders in the ADP system, provide accurate estimates, communicate costs and timelines, and guide customers through service status and payments to ensure a seamless, professional experience.