SERVICE ADVISOR

Halleen Kia of Sandusky; Sandusky (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Discounts on products and services

Job summary

Halleen Kia of Sandusky is hiring a full-time Service Advisor to manage customer experiences in the service lane. As the first point of contact, you’ll provide excellent service and convey repair processes while ensuring customer satisfaction.

You will oversee the flow of the Drive Lane, manage inquiries, and optimize technician schedules. We encourage candidates from customer service backgrounds to apply and emphasize the importance of a friendly and organized personality.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.

Responsibilities

• Oversee flow of Drive Lane and ensure effective service.
• Provide concierge support for all owner inquiries.
• Ensure daily inventory of technicians' time is sold.

Skills

Customer service

Time management

Communication skills

Organizational skills

Job description

Job Details

Job Location: SAN - Sandusky, OH 44870Position Type: Full TimeAs a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Halleen Kia, we strive to make every customer a customer for life.Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.Every employee at Halleen Kia isabsolutely criticalto its success. Our promise is to keep delivering the sameaward winningservice and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.

QualificationsQualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen