Audi Ontario Service Advisor

Audi Ontario; Ontario (CA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Career advancement opportunities

Job summary

Audi Ontario in California is seeking a Service Advisor to provide exceptional customer service as the primary contact between customers and the service department. Responsibilities include greeting customers, diagnosing concerns, recommending maintenance, and ensuring smooth communication throughout the repair process. Previous experience in a similar role is preferred, ideally within luxury brands. The position offers a competitive salary range of $80,000 to $150,000 annually, plus benefits including paid training and medical insurance.

Qualifications

• Previous Service Advisor experience preferred, especially in luxury brands.
• Ability to work in a fast-paced, team-oriented environment.
• Valid California driver’s license with an acceptable driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Document customer concerns accurately on repair orders.
• Provide explanations of recommended services, repairs, timelines, and costs.

Skills

Customer service skills

Communication skills

Organizational skills

Basic mechanical knowledge

Tools

Dealership management systems (CDK)

Job description

Position Overview

The Audi Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering an exceptional service experience by accurately diagnosing customer concerns, recommending maintenance and repair services, and ensuring clear communication throughout the repair process.

• Greet customers promptly and professionally upon arrival
• Listen to customer concerns and document them accurately on repair orders
• Provide clear explanations of recommended services, repairs, timelines, and costs
• Upsell maintenance and repair services based on Audi standards and vehicle needs
• Communicate effectively with technicians regarding diagnostics and repair progressKeep customers informed of vehicle status and obtain approvals as needed
• Review completed work with customers and explain invoices at vehicle delivery
• Ensure all repair orders are complete, accurate, and compliant with dealership and manufacturer standards
• Maintain high CSI/CEI scores and uphold Audi brand expectations
• Follow all dealership policies, procedures, and compliance requirements

Qualifications

• Previous Service Advisor experience preferred (luxury brand experience a plus)
• Strong customer service and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Excellent organizational and time-management skills
• Basic mechanical knowledge and understanding of automotive service processes
• Proficiency with dealership management systems (CDK experience preferred)
• Valid California driver’s license with an acceptable driving record

Benefits

• Salary Range: $80,000- $150,000 annually (DOE; base + commission/bonus structure)
• Paid training and Audi brand development
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off and Paid Holidays
• Career advancement opportunities within Walter’s Auto Group

Physical & Schedule Requirements

• Ability to stand, walk, and sit for extended periods
• Occasional lifting up to 25 lbs
• Must be available to work scheduled shifts, including Saturdays