Automotive Service Advisor - Growth, Training & Impact

Karl Malone Group of Ruston; Funston (CO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Counseling Services

Paid Vacation

Paid Training Program

401K Savings Plan

Life Insurance

Advancement opportunities

Family-centered environment

Sundays off

Job summary

Karl Malone Toyota in Colorado is seeking a Service Advisor to deliver an outstanding customer experience from greeting customers to guiding them through the repair or maintenance process.

Responsibilities include collecting vehicle information, reporting concerns to technicians, updating customers on timelines and costs, and clearly explaining work performed. A friendly, proactive approach and strong communication are essential for success.

Qualifications

• Previous retail sales or customer service experience preferred.
• Strong interpersonal and communication skills, friendly demeanor.
• Ability to listen to customers and document concerns accurately.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information and report needs to technicians.
• Update customers on repairs, costs, and timelines.
• Explain completed work and charges to customers.

Skills

Customer service

Sales

Communication skills

Multitasking

Job description

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Karl Malone Motorsports, located in Glenwood Springs, is Colorado's premiere motorsports dealer. We are proud to be an authorized CF Moto, Polaris®, Honda®, Yamaha, and Kawasaki dealer providing certified technicians specializing in service, diagnosing problems, and warranty repairs. Karl Malone Motorsports has been serving the residents of the Roaring Fork Valley since 2014 in different locations, but in 2018 we relocated to a larger and more convenient facility adjacent to I-70 in order to better serve our customers. Stop by our motorsports showroom to view the latest ATVs, UTVs, Side by Sides, Motorcycles, Snowmobiles, and dirt bikes. Whether you are looking to buy a new motorcycle, trade in your current machine, or get a great deal on a used snowmobile Karl Malone Motorsports is the place you need to be.
Stop by today and see for yourself the difference purchasing from the Karl Malone Motorsports family makes. We support local business and recommend our customers do the same. Growth and support of the local community is what make Glenwood Springs such a wonderful place to live and work.