Service Advisor

Harbor-Nissan; Port Charlotte (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay Plan

Medical, dental, and vision benefits

Flexible work hours

Paid vacation and holidays

Job summary

Harbor Nissan in Port Charlotte, FL is seeking a Service Advisor to deliver exceptional customer service through the auto service process. You will guide customers on diagnosis, maintenance, and repair while promoting additional services to meet sales goals.

The role is full-time, requires Nissan experience, and involves inputting customer data, estimating repair costs, and coordinating with customers through the service journey.

Qualifications

• Must have Nissan experience.
• Experience delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to provide technical assistance to customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and ascertain service needs.
• Conduct vehicle inspections to identify additional service needs.
• Advise on services and estimate repair costs.
• Input customer information into system.
• Discuss pricing and payment options with customers.
• Process customer paperwork and billing.
• Inform customers of repair progress.
• Maintain showroom and work area.
• Stay up-to-date on product and service information.

Skills

Nissan Experience

Customer service

Communication skills

Technical knowledge

Fast-paced environment

Education

High school diploma or GED

Tools

Dealertrack

Job description

Job Summary

Must have Nissan Experience

The Service Advisor at Harbor Nissan will be responsible for providing exceptional customer service by guiding customers through the auto service process. The Service Advisor will advise customers on diagnosis, maintenance, and repair of their vehicles, while emphasizing the value of additional services to customers and striving to meet sales goals. This is an individual contributor, full time, salary position located in Port Charlotte, Florida.

Compensation & Benefits

• Competitive Pay Plan
• Great benefits package including medical, dental, and vision
• Flexible work hours
• Paid vacation and holidays

Responsibilities

• Promptly greet customers and ascertain their service needs
• Conduct vehicle inspections to identify any further service needs
• Advise customers on available services, evaluate customer needs, and estimate repair and maintenance costs based on that evaluation
• Accurately input customer information into the system
• Discuss pricing and payment options with customers
• Initiate and process customer paperwork and billing
• Inform customers of their repair and maintenance progress
• Maintain customer retention through exceptional customer serviceStay up-to-date on product and service information, as well as industry developments
• Keep showroom and work area clean and organized

Requirements

• Nissan Experience Required
• High school diploma or GED
• 2-3 years of prior experience as a Service Advisor.
• Nissan experience is a plus.
• Dealertrack experience is a plus.
• Excellent customer service and communication skills
• Ability to provide technical assistance to customers
• Ability to work in a fast-paced environment
• Thorough knowledge of automotive parts, services, and procedures
• Able to successfully complete and pass a background check and pre-employment drug screen.

EEOC Statement

Harbor Nissan isan equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other status. All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other protected status. This position adheres to the equal employment opportunity guidelines set forth by all applicable laws.