Service Advisor

Harbor Nissan; Port Charlotte (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay plan

Medical, dental, and vision benefits

Flexible work hours

Paid vacation and holidays

Job summary

Harbor Nissan in Port Charlotte, FL is seeking a Service Advisor to guide customers through the auto service process. The role focuses on diagnosing maintenance needs, advising on services, and driving sales goals while delivering exceptional customer service.

Requires Nissan experience, strong communication, and the ability to operate in a fast-paced dealership environment. This is a full-time, on-site position with competitive pay and benefits in Port Charlotte, Florida.

Qualifications

• Nissan experience is required.
• Excellent customer service and communication skills.
• Ability to provide technical assistance to customers.

Responsibilities

• Greet customers and ascertain service needs.
• Conduct vehicle inspections to identify further service needs.
• Advise on available services and estimate costs.
• Input customer information into the system.
• Discuss pricing and payment options with customers.
• Process customer paperwork and billing.
• Inform customers of progress on repairs and maintenance.
• Maintain showroom and work area in clean, organized condition.

Skills

Nissan experience

Customer service

Communication skills

Fast-paced environment

Education

High School Diploma or GED

Tools

Dealertrack

Job description

Job Summary

Must have Nissan Experience

The Service Advisor at Harbor Nissan will be responsible for providing exceptional customer service by guiding customers through the auto service process. The Service Advisor will advise customers on diagnosis, maintenance, and repair of their vehicles, while emphasizing the value of additional services to customers and striving to meet sales goals. This is an individual contributor, full time, salary position located in Port Charlotte, Florida.

Compensation & Benefits

• Competitive Pay Plan
• Great benefits package including medical, dental, and vision
• Flexible work hours
• Paid vacation and holidays

Responsibilities

• Promptly greet customers and ascertain their service needs
• Conduct vehicle inspections to identify any further service needs
• Advise customers on available services, evaluate customer needs, and estimate repair and maintenance costs based on that evaluation
• Accurately input customer information into the system
• Discuss pricing and payment options with customers
• Initiate and process customer paperwork and billing
• Inform customers of their repair and maintenance progress
• Maintain customer retention through exceptional customer serviceStay up-to-date on product and service information, as well as industry developments
• Keep showroom and work area clean and organized

Requirements

• Nissan Experience Required
• High school diploma or GED
• 2-3 years of prior experience as a Service Advisor.
• Nissan experience is a plus.
• Dealertrack experience is a plus.
• Excellent customer service and communication skills
• Ability to provide technical assistance to customers
• Ability to work in a fast-paced environment
• Thorough knowledge of automotive parts, services, and procedures
• Able to successfully complete and pass a background check and pre-employment drug screen.

EEOC Statement

Harbor Nissan isan equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other status. All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, marital status, age, disability, veteran status, or any other protected status. This position adheres to the equal employment opportunity guidelines set forth by all applicable laws.