Service Advisor

Gulfport Nissan; Gulfport (MS); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Basic Life, Dependent & Accident

Growth Opportunities

Paid Training

Employee Purchase Incentives & Dis

Family Owned & Operated

Long Term Job Security

Direct Deposit

Job summary

Gulfport Nissan in Gulfport, MS is seeking an experienced Service Advisor to own the customer experience in the service lane. You will greet customers, understand service needs, explain repair processes, and coordinate with technicians to ensure timely service.

Prior roles in customer service, retail, hospitality or related fields are welcome as we train in automotive specifics. This is a full-time, on-site position with opportunities for growth and employee incentives.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others? (From ad: “Demonstrated ability to manage others”)
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Clean driving record & Valid Driver’s License
• Willing to submit to pre-employment background check & drug screen.
• Basic understanding of vehicle systems
• Superior customer service skills.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and ensure dealership leaves a positive impression.
• Provide concierge support for owner inquiries, phone or in person.
• Advise customers of estimated service and repair costs and review invoices.
• Distribute work between technicians efficiently.
• Ensure thorough re-delivery check of vehicles and required services completed on schedule.

Skills

Organized

Friendly

Time management

Customer service

Professional appearance

Valid Driver’s License

Background check

Job description

We are seeking experienced Service Advisors to join our team. Our high-volume shop is fast-paced, productive, and a great work atmosphere!

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• Medical, Dental & Vision
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives & Discounts
• Family Owned & Operated
• Long Term Job Security
• Direct Deposit

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understand of all services provided.
• Distribute work between technicians efficiently
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record & Valid Driver’s License
• Willing to submit to a pre-employment background check & drug screen
• Basic understanding of vehicle system
• Superior customer service skills

At Gulfport Nissan, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Gulfport Nissan is absolutely critical to its success. As a family-owned & operated business, we consider each employee and extension of our family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.