Service Advisor

Hawk Auto; Carol Stream (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision

Life insurance paid by employer

401k Retirement plan & Employer match

Paid Vacation

Paid Personal Days

Paid Holidays

Employee Assistance Program (Family)

Job summary

Hawk Ford of Carol Stream is seeking a Service Advisor to provide exceptional customer service and serve as the contact for automotive repairs. Candidates should possess strong communication skills and thrive in a fast-paced environment.

Responsibilities include consulting customer needs, managing service expectations, and keeping customers informed about repairs. Benefits offered include medical, dental, vision, life insurance, and a 401k plan with employer match.

Qualifications

• Exemplary customer service and sales skills are a must.
• Able to work in a high volume environment and multi-task.
• Professional personal appearance is necessary.

Responsibilities

• Consult and interpret customer needs for the technicians.
• Serve as the primary point of contact for all automotive service matters.
• Continuously keep the customer updated on repair needs and completion times.

Skills

Customer service skills

Communication skills

Time management

Organization

Sales skills

Tools

CDK

Job description

Service Advisor

Carol Stream, IL

Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement.Our Large Auto Dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.

Job Responsibilities:

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Job Requirements:

• CDK proficiency preferred
• Exemplary customer service skills and sales skills are a must
• Phenomenal follow-up skills
• Able to work in a high volume environment and multi-task
• High energy and positive attitude
• Professional personal appearance
• Time management skills needed
• Must be organized

Benefits:

• Medical plans
• Dental plans
• Vision
• Life insurance paid by employer
• 401k Retirement plan & Employer match
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Employee Assistance Program (Family)

Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.