Service Advisor

Bayway Lincoln; Pasadena (TX); Presencial; USD 60 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

401K retirement plan with companymatch

Health, Vision, and Dental benefits

Health Savings Account

Disability, Voluntary Life, & **?"

Discounts, perks, and incentives

Paid Training

Opportunity for Growth & Development

Safe & Team Oriented Work Environment

Resumo da oferta

Bayway Auto Group in Pasadena, TX is seeking a Service Advisor to join our award-winning team. This full-time role offers a competitive pay scale with a commission-based component and a strong focus on customer satisfaction.

You will advise customers on service needs, prepare repair orders, and communicate clearly with technicians and clients to ensure accurate estimates and timely approvals. Bayway provides benefits and growth opportunities.

Qualificações

• Basic computer skills are required.
• Strong communication and customer service skills are essential.
• Able to work individually as well as part of a team.

Responsabilidades

• Advises customers about the necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work orders for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Explain the work performed and the repair order charges to the customer.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Maintains high customer satisfaction standards.

Conhecimentos

Basic computer skills

Strong communication

Customer service

Team player

Ferramentas

CDK Experience

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Pasadena, TX, US

Salary Range: $60,000.00 To $100,000.00 Annually

Bayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction!

We truly value our team members, as they hold the most important job there is: ensuring that our customers have a wonderful car-buying experience. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for a Service Advisor who has a high level of integrity, is hardworking, and motivated to join our team.

Position Summary

Classification: Full Time

Reports To: Service Director

Essential Duties include but are not limited to:

• Advises customers about the necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work orders for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer’s concern regarding the repair order to help the technician locate the problem.
• Explain the work performed and the repair order charges to the customer.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle , and recommends additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate .
• Ensures that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customers if work is needed, and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties may be assigned

Knowledge, Skills & Abilities:

• Basic computer skills required
• Strong communication and customer service skills
• Able to work individually as well as part of a team.

Relevant Work Experience & Other Requirements:

• CDK Experience Preferred
• Must meet the dealership's requirements for employment, which include a background check and drug screening
• Must have a valid driver’s license and be insurable based on driving record.
• Must be a minimum of eighteen years of age
• Must be punctual and reliable.

Physical Requirements:

• Must be able to sit, stand, and/ or walk for extended periods of time
• Competitive Commission Based Pay Plan
• Paid Time Off
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts, perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment

Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).