Service Advisor

Car Pros Automotive Group; El Monte (CA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Car Pros Automotive Group in El Monte, CA is seeking a Service Advisor to enhance the customer experience by explaining service needs and coordinating repairs.

You will greet customers, assess concerns, prepare estimates, and keep customers informed with status updates. This full-time position offers a comprehensive benefits package and opportunities to grow within a busy automotive dealership.

Qualifications

• Excellent customer service and professional demeanor.
• Strong communication and interpersonal abilities.
• Ability to manage multiple customer needs and prioritize tasks.

Responsibilities

• Greet customers promptly entering the service area.
• Listen to concerns and ask questions to understand issues.
• Inspect vehicles as needed to help determine service and repair needs.
• Prepare accurate, itemized repair estimates and work orders with parts and labor costs.
• Answer customer questions in person and by phone.
• Communicate with customers throughout the repair process using calls, text, and in-person updates.
• Keep customers informed about vehicle status, recommended repairs, and completion times.
• Ensure repair orders are written accurately and timely.
• Close repair orders once work is completed and inform customers their vehicles are ready.
• Work cooperatively with technicians, management, and dealership personnel.
• Maintain CSI at or above company standards.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Tools

Automotive software

Phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time El Monte, CA, US

Salary Range: $42,060.00 To $60,960.00 Annually

Reports To: Service Manager

Join Our Team as a Service Advisor!

We are looking for a professional, customer-focused Service Advisor to join our team. The Service Advisor is a key part of the customer experience, helping customers understand their vehicle’s service needs while coordinating repairs with our service department.

If you are organized, dependable, personable, and enjoy working in a fast-paced automotive environment, we want to hear from you!

What You’ll Do

Greet customers promptly and professionally as they enter the service area.

Listen to customers and ask questions to understand vehicle concerns and performance issues.

Inspect vehicles as needed to help determine service and repair needs.

Prepare accurate, itemized repair estimates and work orders, including parts and labor costs.

Answer customer questions and inquiries in person and by phone.

Answer incoming calls to your desk phone and return all customer calls the same day when a call is missed.

Communicate with customers throughout the repair process using phone calls, text messaging, and in-person updates.

Keep customers informed about vehicle status, recommended repairs, and completion times.

Ensure repair orders are written accurately and in a timely manner.

Close repair orders promptly once work has been completed and notify customers that their vehicles are ready.

Perform minor adjustments or repairs when appropriate.

Work cooperatively and positively with technicians, management, and all dealership personnel.

Maintain CSI (Customer Satisfaction Index) at or above company standards.

Maintain a professional, courteous, and non-discriminatory attitude toward customers, coworkers, and members of the public.

Follow all company policies regarding equal employment opportunity, non-discrimination, and harassment.

Perform other duties and tasks as assigned.

What We’re Looking For

We’re looking for someone who:

Communicates clearly and professionally.

Is organized and able to manage multiple customer needs at once.

Follows through and keeps customers informed.

Works well as part of a team.

Takes pride in accuracy, professionalism, and customer satisfaction.

Is dependable and maintains a positive attitude.

Can work effectively in a busy automotive dealership environment.

Equipment & Tools

You may regularly use:

Computers and automotive/service software

Phones and calculators

Pens, pencils, staplers, and other office supplies

Hand tools

Measuring tools, including micrometers, calipers, thickness gauges, and pressure/temperature gauges

Driving Responsibilities

This position may require:

Starting customer vehicles and performing short test drives as needed.

Moving customer vehicles throughout the dealership.

Repositioning new and used vehicles on sales lots.

Performing other driving duties as assigned.

Safety Requirements

Employees are required to follow all dealership safety procedures and properly use required personal protective equipment.

Required footwear: Leather-topped, rubber-soled shoes.

Physical Requirements

This position requires the ability to:

Stand intermittently for up to approximately 60% of the workday.

Walk intermittently for up to approximately 20% of the workday.

Sit intermittently for up to approximately 10% of the workday.

Occasionally bend, stoop, kneel, crouch, climb, balance, twist, turn, reach, push, and pull.

Frequently handle office equipment, tools, and other materials.

Lift up to 20 lbs. and carry up to 10 lbs.

Perform occasional pushing and pulling using equipment and hand tools.

Work around vehicles, machinery, and automotive repair equipment.

The Service Advisor works in both indoor and outdoor dealership environments and may be exposed to:

Changing weather conditions

Dust, fumes, mist, gases, and odors

Noise and vibration from vehicles, engines, electrical and air tools, machinery, and diagnostic equipment

Automotive service and repair activities

The work environment characteristics described above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Car Pros believes that all employees should be good stewards of the dealership and its property. Employees are responsible for helping safeguard and properly care for dealership assets, including vehicles, customer vehicles in the dealership’s care, tools, computers, and other equipment.

Every employee is also expected to contribute to maintaining a clean, organized, and professional dealership. This includes cleaning up after themselves, keeping their work area neat and clean, properly disposing of trash, and helping ensure vehicles and merchandise are properly displayed.

Car Pros offers a comprehensive benefits package designed to support employees and their families.

Insurance Benefits

Employees and their eligible families may enroll in medical, dental, vision, short-term disability, long-term disability, and basic life/AD&D insurance after 60 days of employment.

Car Pros sponsors 80% of the basic medical premium through Kaiser Permanente for employees.

Car Pros also sponsors dental and vision insurance for employees.

Employees are responsible for the additional cost of dependent coverage and any voluntary benefit elections.

401(k)

Employees are eligible to enroll in the company 401(k) plan after one year of service.

Paid Time Off

Employees accrue one hour of personal time off for every 30 hours worked.

Why Join Car Pros?

At Car Pros, every employee plays an important role in creating a positive experience for our customers and maintaining a professional dealership environment. We value teamwork, accountability, customer service, and taking pride in the work we do.