Service Advisor

Gary Yeomans Ford -Ocala; Ocala (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Short and Long Term Disability

Supplemental Life Insurance

Job summary

Gary Yeomans Ford -Ocala is seeking a Service Advisor to bridge the gap between customers and our service team. You will greet customers, listen to requests, schedule appointments, and estimate repair costs.

You will work with technicians to determine vehicle issues, communicate repair timelines, and convey customer concerns with accurate descriptions to technicians. Exceptional service is expected daily.

Qualifications

• Prior work experience preferred.
• Reynolds and Reynolds/Ignite experience preferred.
• Clean driving record required or preferred.

Responsibilities

• Work hand in hand with technicians to identify maintenance.
• Offer additional service and repairs to customers when appropriate.
• Maintain CSI at or above group targets.
• Communicate with technicians and parts employees to ensure optimal work.
• Regularly communicate with customers to confirm maintenance needs are met.

Skills

Customer service

Communication

Scheduling

Cost estimation

Vehicle knowledge

Tools

Reynolds & Reynolds/Ignite

Job description

Gary Yeomans Ford of Ocala is looking for their next Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's general responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs. The Service Advisor will ensure exceptional service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

Responsibilities

• Work hand in hand with technician to identify maintenance.
• Offer additional service and repairs to customer if required.
• Maintain CSI at or above group.
• Communicate with technicians and parts employees to ensure optimal work is performed
• Communicate with customers frequently to ensure that we meet and address the required maintenance for the vehicle.

Qualifications

• Prior work experience preferred
• Reynolds and Reynolds/Ignite experience preferred
• Clean Driving Record

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Short and Long Term Disability
• Supplemental Life Insurance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.