Service Advisor

Reddick Brown Ford; Tennessee; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Reddick Brown Ford is seeking a Service Advisor to join our service department in Tennessee. The role focuses on delivering excellent customer service, gathering vehicle information, and coordinating with technicians to diagnose issues and prepare accurate estimates.

You will keep customers informed and ensure warranty work is handled per Ford guidelines. The ideal candidate brings strong communication, time management, and problem-solving skills, with a professional, energetic approach and a

Qualifications

• Strong customer-service orientation with the ability to gather information from customers and communicate clearly.
• Excellent time management skills to handle multiple vehicles and tasks efficiently.
• Solid problem-solving abilities and a proactive approach to diagnosing issues.
• Willingness to learn Ford-specific guidelines and service procedures.

Responsibilities

• Greet customers promptly and obtain customer and vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Collaborate with technicians to diagnose concerns, build estimates, and obtain approvals.
• Keep customers updated by phone, text, and email throughout the day.
• Prepare complete and accurate estimates for labor and parts.
• Establish follow-up times and monitor progress of each vehicle.
• Verify final invoice matches work performed on the repair order.
• Explain completed work and charges to customers.
• Handle warranty and recall work according to Ford guidelines.

Skills

Customer service

Time management

Communication

Problem solving

Energetic personality

Integrity

Teamwork

Computer skills

Education

High school diploma or equivalent

Job description

Reddick Brown Ford is looking for a professional, customer-focused Service Advisor to join our service department. If you’re organized, communicate well, and take pride in taking care of people, we want to talk to you.

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Work closely with technicians to diagnose concerns, build estimates, and get approvals
• Keep customers updated throughout the day by phone, text, and email
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Handle warranty and recall work according to Ford guidelines

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to stay self motivated
• Excellent time management skills
• URGENCY
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.