Customer-Centric Vehicle Service Advisor

Gary Yeomans Ford -Ocala; Ocala (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Short and Long Term Disability

Supplemental Life Insurance

Job summary

Gary Yeomans Ford -Ocala is seeking a Service Advisor to bridge the gap between customers and our service team. You will greet customers, listen to requests, schedule appointments, and estimate repair costs.

You will work with technicians to determine vehicle issues, communicate repair timelines, and convey customer concerns with accurate descriptions to technicians. Exceptional service is expected daily.

Qualifications

• Prior work experience preferred.
• Reynolds and Reynolds/Ignite experience preferred.
• Clean driving record required or preferred.

Responsibilities

• Work hand in hand with technicians to identify maintenance.
• Offer additional service and repairs to customers when appropriate.
• Maintain CSI at or above group targets.
• Communicate with technicians and parts employees to ensure optimal work.
• Regularly communicate with customers to confirm maintenance needs are met.

Skills

Customer service

Communication

Scheduling

Cost estimation

Vehicle knowledge

Tools

Reynolds & Reynolds/Ignite

Job description

Gary Yeomans Ford -Ocala is seeking a Service Advisor to bridge the gap between customers and our service team. You will greet customers, listen to requests, schedule appointments, and estimate repair costs.

You will work with technicians to determine vehicle issues, communicate repair timelines, and convey customer concerns with accurate descriptions to technicians. Exceptional service is expected daily.