Automotive Service Advisor/Writer

George Wall Ford; Red Bank (NJ); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical and dental coverage

401k with employer matching

Paid time off and vacation time based on tenure

Job summary

George Wall Ford in Red Bank, NJ is seeking a motivated Service Advisor to deliver exceptional customer service and facilitate positive interactions. The ideal candidate should possess knowledge of automobiles and the ability to work effectively in a fast-paced environment.

This role includes responsibilities such as greeting customers, preparing accurate cost estimates, and maintaining open communication on vehicle status. The position offers a competitive compensation package estimated between $100k-$120k, along with medical coverage and a 401k plan.

Qualifications

• Prior Ford and Reynolds & Reynolds experience preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Greet customers promptly and report vehicle symptoms.
• Determine and recommend needed maintenance.
• Prepare estimates of cost for labor and parts.
• Monitor vehicle progress and update customers.
• Verify final invoice against work performed.
• Explain completed work and charges to customers.

Skills

Ability to work hard with limited supervision

Must be able to multi-task in a fast-paced work environment

Knowledge of automobiles

Positive attitude

Job description

George Wall Fordhas a job opening for a Service Advisor. We are looking for a conscientious, people-oriented candidate dedicated to delivering first-class customer service as well as help foster a positive team atmosphere.

Prior Ford and Reynolds & Reynolds experience is preferredfor this position as it is pivotal that our technicians and advisors can effectively communicate not only with each other, but with our customers as well.

Compensation/Benefits

• Pay structure based on total shop production and individual productivity - estimated compensation is $100k-$120k
• Medical and dental coverage offered and partially funded by George Wall Ford
• 401k with employer matching available
• Paid time off as well as earned vacation timebased on tenure

Responsibilities

• Greetcustomers promptly and clearly reportall vehicle symptoms as described by the customer
• Determineand recommendneeded maintenance based on age, mileage, and vehicle history
• Preparecomplete and accurate estimates of cost for labor and parts
• Monitorthe progress of each vehicle throughout the day, updating customers frequently
• Verifythat the final invoice reconciles with work performed on the repair order
• Explainall completed work and charges to customers

Qualifications

• Ability to work hard with limited supervision
• Must be able to multi-taskin a fast-paced work environment
• Knowledge of automobiles
• Positive attitudeHigh volume mentality

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.