Service Advisor

Quirk Auto Dealers; Marshfield (IN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K

Life Insurance

Disability insurance

Job summary

Quirk Auto Dealerships is seeking a Service Advisor to join the busy service department in Marshfield, MA. The role involves greeting customers, documenting concerns, detailing repair estimates, and monitoring repair progress in a fast-paced environment.

Candidates should have strong communication skills, basic computer proficiency, and a customer-focused mindset. This is a full-time, in-person position with competitive benefits and potential for growth.

Qualifications

• Greets customers in a timely, friendly manner.

Responsibilities

• Greet customers and schedule service visits.
• Write and explain repair orders and charges.
• Perform vehicle walk-around inspections and document concerns.
• Provide written cost estimates for labor and parts.
• Monitor repair progress and update customers on changes.
• Communicate any changes to estimates or time impacts to customers.
• Advise customers on vehicle care per manufacturer specs.
• Ensure adherence to safety policies and report incidents.

Skills

Customer greeting

Repair orders

Walk-around inspection

Estimating costs

Progress tracking

Customer communication

Safety compliance

Vehicle care guidance

Education

High School Diploma

College Degree (preferred)

Tools

Computer skills

Job description

Job Details

Job Location: Quirk Kia Marshfield - Marshfield, MA 02050

Job Shift: Any

Job Category: Customer Service

Position Overview

Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.

Key Required Proficiencies

• Greets customers in a timely, friendly manner
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Maintains strong customer satisfaction
• Advises customers on the care of your cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Preferred Skills

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills
• Positive attitude and strong willingness to learn
• Strong computer skills

Benefits offered

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance.
• Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you.
• All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type

Full Time

Pay

$60,000-$100,0000 per year

Work Location

In person

Qualifications