Service Advisor

Paycom - ATS; Mansfield (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Paycom - ATS in Mansfield, TX seeks a Service Advisor who inspects vehicles to determine needed repairs and guides customers through the process. You will prepare repair estimates, explain timelines, interact with insurance, and ensure smooth check-in and delivery while upholding safety standards.

The role requires strong communication, organizational skills, and a customer-first approach, with experience in automotive collision estimating and CCC One.

Qualifications

• Positive, friendly, and approachable demeanor.
• Exemplary customer service skills.
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills.
• Must be 18 years or older.
• Valid Driver's License.

Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage.
• Prepare estimates to repair vehicle.
• Explain repair process to customers.
• Communicate with customers insurance related to damages and obtain repair authorization.
• Complete vehicle check-in with customer.
• Explain and communicate repair process, estimated repair time and any updates with the customer.
• Handle total loss process.
• Perform final Quality Control inspection.
• Upon completion of repair work, deliver vehicle to customer.
• Comply with all TCC's safety standards, guidelines, and procedures.
• Perform other related duties as assigned.

Skills

Positive attitude

Customer service skills

Multi-tasking

Problem solving

Organizational skills

Verbal and written communication

Must be 18+

Valid driver's license

Education

Prior automotive collision estimating experience

Tools

CCC One

Computer software proficiency

Job description

Job Details: Job Location: TCC#15-Mansfield - Mansfield, TX 76063, Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities:

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCC's safety standards, guidelines, and procedures
• Perform other related duties as assigned

Qualifications: Requirements:

• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Education and Experience:

• Prior automotive collision estimating experience
• Experience with preparing estimates in CCC One preferred
• Proficient with a computer and software

Physical Requirements:

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 10 lbs. regularly.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level