Service Advisor

Texas Collision Centers, Inc.; Carrollton (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Collision Centers, Inc. is seeking a Service Advisor to visually inspect vehicles and determine repairs needed. You will prepare repair estimates, explain processes to customers, and coordinate with insurers to obtain repair authorization.

In this role you will check-in vehicles with customers, convey repair timelines and updates, perform final Quality Control, and hand vehicles back to customers upon completion. Safety compliance is essential.

Qualifications

• Positive, friendly, and approachable demeanor.
• Exemplary customer service skills.
• Exceptional multi-tasking and problem-solving skills.

Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage.
• Prepare estimates to repair vehicle.
• Explain repair process to customers.
• Communicate with customers insurance related to damages and obtain repair authorization.
• Complete vehicle check-in with customer.
• Explain and communicate repair process, estimated repair time and any updates with the customer.
• Handle total loss process.
• Perform final Quality Control inspection.
• Upon completion of repair work, deliver vehicle to customer.
• Comply with all TCCs safety standards, guidelines, and procedures.

Skills

Customer service

Multitasking

Communication skills

Organizational skills

Problem solving

Friendly demeanor

Education

Automotive collision estimating experience

Tools

CCC One

Job description

Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities:

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCCs safety standards, guidelines, and procedures
• Perform other related duties as assigned

Qualifications

Requirements :

• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Education and Experience:

• Prior automotive collision estimating experience
• Experience with preparing estimates in CCC One preferred
• Proficient with a computer and software

Physical Requirements:

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 10 lbs. regularly.
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level