Service Advisor

Hireology; Manhattan (KS); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Career development opportunities

Job summary

Manhattan Hyundai is seeking a Service Advisor in Manhattan, KS to deliver exceptional customer service and support for vehicle service needs. You will assist customers with inquiries, coordinate appointments, and ensure timely service delivery.

The role requires strong communication, multitasking, and knowledge of service processes. Competitive salary and benefits are offered, with opportunities for career development in a busy dealership environment.

Qualifications

• Prior customer service experience in automotive or related industry preferred.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of vehicle maintenance or service processes a plus.

Responsibilities

• Provide excellent customer service in person, over the phone, and via email.
• Coordinate vehicle service appointments with the service department.
• Advise customers on recommended services based on inspections and guidelines.
• Prepare service estimates and invoices, explain details, and process payments.
• Maintain customer records and follow up on satisfaction.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Job description

Description of the role:

This role is crucial in providing exceptional customer service and support at Manhattan Hyundai. As a Service Advisor, you will be responsible for assisting customers with their vehicle service needs, addressing inquiries, and ensuring timely and efficient service delivery.

Responsibilities:

• Provide excellent customer service by answering customer inquiries in person, over the phone, and via email.
• Coordinate vehicle service appointments and communicate with the service department to ensure timely completion.
• Advise customers on recommended services based on vehicle inspections and manufacturer guidelines.
• Prepare accurate service estimates and invoices, explain details to customers, and process payments.
• Maintain customer records, service history, and follow up on customer satisfaction.

Requirements:

• Prior customer service experience in an automotive or related industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Knowledge of vehicle maintenance and repair services is a plus.
• High school diploma or equivalent.

Benefits:

• Competitive salary range of $45,000.00 - $80,000.00 per year, paid weekly.
• Health, dental, and vision insurance coverage.
• Paid time off and holidays.
• Career development opportunities within the company.

About the Company:

Manhattan Hyundai is a leading automotive dealership located in Manhattan, KS. We are dedicated to providing exceptional customer service and high-quality vehicles to our community. Our team is committed to excellence and continuous improvement in all aspects of our business.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.