Service Advisor

Family Toyota of Burleson; Cleburne (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is hiring a Service Advisor – Automotive to greet guests, schedule appointments, and act as a liaison between customers and service technicians. You will translate repair needs, provide estimates, and upsell services with integrity.

The role requires strong communication, customer service focus, and the ability to explain repairs and costs clearly. A customer-focused mindset and CSI targets are emphasized in this position.

Qualifications

• Customer service expert with strong communication skills.
• Greet guests and schedule appointments.
• Explain repair needs clearly to technicians and customers.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services with integrity.
• Provide accurate repair/maintenance estimates.
• Adhere to vehicle care policies and operation standards.
• Follow up on repairs and inform customers of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pick up.
• Explain repairs and costs to customers.
• Handle customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain CSI scores per dealership standards.

Skills

Customer service

Communication

Upselling

Appointment scheduling

Liaison with technicians

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits Offered

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Employee Discount Program

About Us

Family Car Group is a reputable, well-established, family-owned, and operated auto dealership group with a strong presence in our community. Our dealerships are dedicated to providing an amazing car-buying experience and provide a large selection of high-quality vehicles. Our goal is to dramatically enhance the car buying and servicing experience for our customers by building relationships based on mutual respect and complete transparency.

Family Car Group is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.