Service Advisor

Kelly Volkswagen; Danvers (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Blue Cross Blue Shield Medical and  D 

Blue Cross Blue Shield Medical and  D

401K after 90 days

Vacation Time

Paid Time Off

Sick Time

Paid Training

Career Advancement Opportunities

Job summary

Kelly Volkswagen is seeking a Service Writer to join our team. The ideal candidate will have automotive service advisor experience and a valid driver's license.

Responsibilities include meeting with customers, assessing repair needs, and delivering excellent service while monitoring vehicle progress and ensuring quality control. The position emphasizes customer relations, ethical standards, and efficient service operations at our North Shore dealership.

Qualifications

• High school diploma or equivalent.
• Valid commercial driver’s license & clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Proficient use of computers/business machines.
• Multitasking skills.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times.
• Participate in the development and documentation of standard operating procedures as appropriate.
• Oversee and participate in quality control.

Skills

Automotive service advisor experience

English fluency

Multitasking

Concentration under interruptions

Education

High school diploma or equivalent (education)

Commercial Driver's License (CDL)

Tools

Computers/Business machines

Job description

Job Summary

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Competitive Pay
• Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
• 401K after 90 days
• Vacation Time
• Paid Time Off
• Sick Time
• Paid Training
• Career Advancement Opportunities

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Participate in the development and documentation of standard operating procedures as appropriate
• Oversee and participate in quality control

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Proficient use of computers/business machines
• Multitasking skills

About Us

The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

Equal Opportunity Employer Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.