Service Advisor

Toyota-of-Downtown-La; Los Angeles (CA); On-site; USD 47,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Toyota of Downtown LA is seeking an Experienced Service Advisor to join our high-volume service department. You will act as the liaison between customers and technicians, helping to translate needs into approved work and clear estimates.

The role requires 1+ year of service advisor experience, a basic mechanical understanding, and a valid driver’s license. We offer competitive pay, comprehensive benefits, and opportunities for career advancement.

Qualifications

• 1+ year of previous Service Advisor experience.
• We value prior experience as an automotive technician.
• A team player who is focused on providing high-class customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensure the technician understands the customer’s needs and the customer understands the needed and recommended service/repairs.
• Develop estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Skills

Customer service

Team player

Basic mechanical understanding

Valid driver’s license

Education

High School diploma or equivalent

Job description

Dealership: L0309 Toyota of Downtown LA Toyota of Downtown LA Hiring: Experienced Service Advisor

Pay: $64,500 - $161,800 Annually

Schedule: Full-time Monday - Saturday 6am to 6pm

Why Join Our Team?

A high-volume service department with a steady flow of customer appointments and repair opportunities

The opportunity to work with a respected Toyota brand and a loyal customer base

A professional team environment with ongoing support from technicians, parts, and management Training, and opportunities to continue developing your automotive service expertise

Opportunities for career advancement within the dealership organization

What You’ll Do

• Serve as the communicator and liaison between the customer and technician; ensure the technician understands the customer’s needs and the customer understands the needed and recommended service/repairs.
• Develop estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

What You’ll Bring

• 1+ year of previous Service Advisor experience.
• We value prior experience as an automotive technician.
• A team player who is focused on providing high-class customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $46,500 - $161,800. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!