Service Advisor

Ted Moore Auto Group; Lawton (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401K plan with match

Paid vacations

Free parking

Flexible work schedule

Job summary

Ted Moore Auto Group in Lawton, Oklahoma is looking for a full-time Service Advisor to join their Service team. The candidate will be responsible for greeting customers, scheduling appointments, and addressing their concerns. Successful applicants will have exceptional customer service skills, with bilingual abilities being a plus. The position offers various benefits including health insurance, paid vacations, and retirement plans. This is an opportunity to enhance the customer experience in an automotive setting.

Qualifications

• Ability to greet customers and schedule service appointments.
• Skill in writing service orders and describing repair issues.
• Experience in handling customer complaints.

Responsibilities

• Greeting customers and scheduling service appointments.
• Cataloging customers' concerns and comments.
• Writing service orders and descriptions of problems and repairs.
• Translating customers' repair problems into standard repair terminology.
• Explaining repairs to customers.
• Test-driving vehicles to confirm service repairs.
• Estimating the cost and time needed for repairs.
• Handling customer complaints.

Skills

Customer service skills

Bilingual

Communication skills

Job description

Position Overview

We are seeking a full‑time Service Advisor to enhance our Service team.

Benefits

• Some work schedule flexibility available
• Benefit Packages: Health, Dental, Vision, Life, Flex Spending
• Paid vacations
• 401K plan with match
• Free parking

Responsibilities

• Greeting customers and scheduling service appointments
• Cataloging customers concerns and comments
• Writing service orders and descriptions of problems and repairs
• Translating customers’ repair problems into standard repair terminology
• Explaining repairs to customers
• Test‑driving vehicles to confirm service repairs
• Estimating the cost and time needed for repairs
• Handling customer complaints
• Bilingual a plus