Service Advisor

Family Car Group; Burleson (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group, located in Burleson, Texas, is seeking a Service Advisor to elevate our customer service experience. The ideal candidate will greet customers, manage appointments, and ensure effective communication between customers and service technicians.

This role includes responsibilities such as translating repair needs, providing estimates, and maintaining customer satisfaction. We offer a comprehensive benefits package including medical, dental, vision, and 401(k) options.

Qualifications

• Expert in customer service with strong communication skills.
• Ability to upsell services while maintaining customer trust.
• Experience in a service department is a plus.

Responsibilities

• Greet service department customers promptly and courteously.
• Translate repair needs to technicians clearly.
• Provide accurate repair/maintenance estimates.
• Keep customers informed of progress on repairs.
• Review and explain repairs and costs with customers.

Skills

Customer service expertise

Communication skills

Problem-solving

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits Offered

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Employee Discount Program

Apply today!