Service Advisor

Lumberton KIA; Lumberton (NC); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

Paid holidays

Disability insurance

Life insurance

401(k)

Vehicle discounts

Parts/service discounts

Referral program bonus

Job summary

Lumberton KIA is seeking a Service Advisor to schedule service work, upsell additional services, and ensure an exceptional customer experience. You will liaison between customers and technicians to ensure timely diagnosis, service, and repair of vehicles.

Responsibilities include greeting customers, documenting issues, managing service flow, and communicating estimates and timelines with proper authorization for any extra repairs. A strong focus on customer satisfaction and teamwork is required.

Qualifications

• Previous experience as a Service Advisor is a plus but not required.
• Good communication and customer service skills.
• Computer competency and basic math skills.

Responsibilities

• Greet customers in a friendly and professional manner.
• Document vehicle issues accurately based on customer concerns.
• Manage service orders and flow of the Drive Lane; keep customers informed.

Skills

Communication

Customer service

Computer literacy

Job description

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

Responsibilities:

• Greet customer in a friendly and professional manner.
• Listen to customers’ concerns and accurately document their vehicle issues.
• Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Distribute work between technicians according to store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Maintain good working relationships to foster positive employee relations.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Qualifications:

• Previous experience as a Service Advisor is a plus but not required.
• Good communication and customer service skills.
• Computer competency and basic math skills.

Qualifications: