Service Advisor

Family Car Group; Bossier City (LA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is seeking a Service Advisor in Bossier City, Louisiana, who excels in customer service and communication. As a Service Advisor, you will greet customers, manage appointments, and connect them with service technicians while ensuring satisfaction.

The role emphasizes maintaining high customer satisfaction through effective communication about repair needs and managing extended warranties. Benefits include medical, dental, and a 401(k) plan.

Qualifications

• Expertise in customer service is essential.
• Ability to communicate effectively with both customers and service technicians.
• Experience in upselling services effectively without pressure.

Responsibilities

• Greet service department customers promptly and courteously.
• Translate repair needs to service technicians clearly.
• Provide accurate repair and maintenance estimates.
• Follow up on repairs and keep customers informed.
• Manage extended warranties and customer concerns.

Skills

Customer service expertise

Communication skills

Sales techniques

Problem-solving

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits Offered

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Employee Discount Program

Apply today!