Service Advisor

Kenworth Of Pa; Kentucky; On-site; USD 60,000 - 70,000; Full time

Job summary

Kenworth Of Pa in Carlisle, PA seeks an experienced service advisor/writer to communicate with customers about mechanical truck repairs and estimates. The role requires strong customer service, clear communication, and proficiency with Microsoft Office.

Evening shift with full-time hours and a base salary in the $60k–$70k range. Responsibilities include securing customer agreement before repairs, tracking repair progress, and coordinating with service technicians to ensure timely completion.

Qualifications

• Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE.
• Current CDL also a plus.
• Demonstrated customer service skills.
• Excellent verbal and written communications skills.

Responsibilities

• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Coordinate work assignments for service technicians.

Skills

Customer service

Verbal and written communication

Microsoft Office

Truck service experience

Education

Highschool/GED

Tools

Microsoft Office

Job description

Job Details Job Location: Carlisle, PA 17015 Position Type: Full Time Education Level: Highschool/GED Salary Range: $60,000.00 - $70,000.00 Salary/year Travel Percentage: None Job Shift: Evening Shift Job Category: Sales

• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Coordinate work assignments for service technicians.

Qualifications

• Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.
• Demonstrated customer service skills.
• Excellent verbal and written communications skills
• Enthusiastic demeanor even in a fast-paced environment
• Solid computer skills to include Microsoft Office programs