Service Advisor

Kenworth Of Pa; Muncy (Lycoming County); On-site; USD 55,000 - 60,000; Full time

Job summary

Kenworth Of Pa in Muncy, PA is seeking a Full-Time Customer Service Advisor to communicate with service customers, determine mechanical problems, and oversee repair orders.

The ideal candidate will possess strong customer service skills, a high school diploma or GED, and experience in medium/heavy-duty truck service or as an automobile service advisor. A current CDL is a plus.

Qualifications

• Previous medium/heavy duty truck service or automobile service advisor/writer experience is highly desirable.
• Current CDL is a plus.
• Enthusiastic demeanor even in a fast-paced environment.

Responsibilities

• Communicate with service customers to determine the nature of mechanical problems.
• Secure agreement from customers before repairs and cover cost estimates.
• Handle minor customer complaints and misunderstandings.
• Follow up on the progress of each repair order and inform customers of changes.
• Coordinate work assignments for service technicians.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Computer skills (Microsoft Office)

Education

High school/GED

Job description

Job Details

• Location: Muncy, PA 17756
• Position Type: Full Time
• Education Level: High school/GED
• Salary Range: $55,000.00 - $60,000.00
• Travel Percentage: Up to 25%
• Shift: Evening Shift
• Category: Customer Service

Responsibilities

• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Coordinate work assignments for service technicians.

Qualifications

• Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience – Highly desirable.
• Current CDL also a plus.
• Demonstrated customer service skills.
• Excellent verbal and written communications skills.
• Enthusiastic demeanor even in a fast-paced environment.
• Solid computer skills to include Microsoft Office programs.