Service Advisor

Kenworth Of Pa; Shields (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Kenworth Of Pa in Shields, PA is seeking a Service Advisor to communicate with customers to diagnose mechanical issues and secure agreement on repairs with cost and time estimates. The role involves handling customer concerns, tracking repair progress, and coordinating technicians to ensure timely service.

Ideal candidates bring prior service-advising or writing experience, strong customer service skills, and proficiency with MS Office in a fast-paced shop environment.

Qualifications

• Experience as a service advisor/writer is preferred.
• Strong customer service and communication skills.
• Solid computer skills including MS Office.
• Experience with medium/heavy duty trucks a plus.

Responsibilities

• Communicate with service customers to determine the nature of the mechanical problems.
• Secure agreement from customers before repairs, including cost estimates and time expectations.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day and inform customers of changes.
• Coordinate work assignments for service technicians.

Skills

Customer service

Communication skills

Team coordination

Problem diagnosis

Tools

Microsoft Office

Job description

Communicate with service customers to determine the nature of the mechanical problemsSecure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.Handle minor customer complaints and misunderstandings.Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.Coordinate work assignments for service technicians.Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.Demonstrated customer service skills.Excellent verbal and written communications skillsEnthusiastic demeanor even in a fast-paced environmentSolid computer skills to include Microsoft Office programs