Service Advisor

Kenworth Of Pa; Carlisle (Cumberland County); On-site; USD 60,000 - 70,000; Full time

Job summary

Kenworth Of Pa in Carlisle, PA is seeking an experienced Service Advisor for the evening shift to diagnose mechanical problems, secure customer approval, prepare cost estimates, and estimate repair times.

You will coordinate work for service technicians, track progress, and communicate changes to customers. A background in medium/heavy truck service or automobile service writing is highly desired; CDL is a plus; strong MS Office skills are expected. High school diploma required.

Qualifications

• Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience highly desirable.
• Current CDL also a plus.
• Demonstrated customer service skills.
• Excellent verbal and written communications skills.
• Enthusiastic demeanor even in a fast-paced environment.
• Solid computer skills to include Microsoft Office programs.

Responsibilities

• Communicate with service customers to determine the nature of the mechanical problems.
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Coordinate work assignments for service technicians.

Skills

Customer service

Verbal communication

Written communication

Positive attitude

Education

Highschool/GED

Tools

Microsoft Office

Job description

Job Details Job Location: Carlisle, PA 17015 Position Type: Full Time Education Level: Highschool/GED Salary Range: $60,000.00 - $70,000.00 Salary/year Travel Percentage: None Job Shift: Evening Shift Job Category: Sales

• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Coordinate work assignments for service technicians.

Qualifications

• Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.
• Demonstrated customer service skills.
• Excellent verbal and written communications skills
• Enthusiastic demeanor even in a fast-paced environment
• Solid computer skills to include Microsoft Office programs