Service Advisor

Lithia & Driveway; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Motors John Eagle Houston Acura is hiring a Service Advisor to bridge customers and technicians in a fast-paced service bay in Houston, TX. You will prepare repair orders, obtain approvals, and relay inspection findings to customers while keeping them informed of service specials, timelines, and costs.

Prior service-advisor experience and a professional demeanor are required. You will also manage warranty processes for qualifying repairs and collaborate with technicians to ensure customer

Qualifications

• Previous Service Advisor/Service Writer experience.
• Polished, professional demeanor and strong communication skills.
• Ability to explain technical terms to non-technical customers.
• Able to work well in a team environment.
• High School diploma or equivalent.

Responsibilities

• Serve as the communicator between the customer and technician to ensure needs are understood.
• Prepare repair orders (RO), obtain approvals, and enter RO into the service database.
• Communicate additional repair needs based on vehicle inspection to the customer.
• Administer manufacturer warranty for qualifying repairs.
• Keep customers informed of service specials, timelines, and expenses.
• Other duties as assigned.

Skills

Service Advisor experience

Customer communication

Professional demeanor

Team player

Education

High School diploma

Tools

Service database system

Job description

Dealership:L0357 John Eagle Houston AcuraJohn Eagle AcuraNow Hiring Service AdvisorsPay: Salary can vary, base with incentivesSchedule: See ManagerLocation: On-site in Houston, Tx.Reports to: Service ManagerWhat You'll DoServe as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keep customer informed of service specials, completion times and service expenses.Other duties as assigned.What You'll BringPrevious Service Advisor/Service Writer experiencePolished and professional demeanorAbility to communicate technical terms to a non-technical audienceCreate a truly memorable experience for our customersAbility to work well in a team environmentValid Driver's License with acceptable driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.