Service Advisor

Lithia Motors; Chesapeake (VA); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descripción de la vacante

Priority Acura Chesapeake is seeking a Service Advisor to welcome customers, assess needs, and guide service selections. You will deliver accurate estimates, write repair orders, and manage communications throughout the repair process in a fast-paced dealership environment.

The role requires open availability for evenings, weekends, and holidays, with a focus on delivering exceptional customer experiences and achieving service goals. Base pay plus incentives and benefits are offered.

Formación

• Demonstrated passion for delivering exceptional customer service.
• Strong communication skills to explain service recommendations and options.
• Attention to detail for repair orders and service documentation.
• Comfortable using dealership management systems and software.
• Licensed driver with a valid driving record in your state of residence.

Responsabilidades

• Follow the ICC process to greet customers professionally.
• Identify, confirm, and propose resolutions to customer concerns.
• Explain service needs, costs, and timelines to customers.
• Conduct a vehicle walk-around to assess needs.
• Prepare and write accurate repair orders in ADP.
• Advise on a multi-point inspection and obtain approvals for additional services.
• Communicate status to customers during repair and delivery.

Conocimientos

Customer service

Communication

Detail orientation

DMS experience

Driver's license

Herramientas

ADP system

Descripción del empleo

Dealership: L0590 Priority Acura Priority Acura Hiring: Service Advisor Pay: The Annual Estimated Earnings Range is $60,000 to $80,000. Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Priority Acura Chesapeake?

Looking for more than just a job? At Priority Acura Chesapeake, you'll have the opportunity to build a rewarding career while helping customers keep their vehicles running at their best. As a Service Advisor, you'll play a critical role in creating exceptional customer experiences and becoming a trusted resource for our clients. Join Priority Acura Chesapeake and become part of a team that is passionate about delivering excellence, exceeding customer expectations, and setting the standard for service.

What You'll Do

• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• Passion for delivering exceptional customer service and building lasting relationships
• Strong communication skills with the confidence to explain service recommendations and address customer concerns
• Detail-oriented with the ability to accurately manage repair orders and service documentation
• Comfortable working with technology and dealership management systems
• Committed to exceeding customer expectations
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

The Annual Estimated Earnings Range is $60,000 to $80,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: Individual Sales, Individual Gross Profit Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!