Service Advisor

Mac Haik Ford of Georgetown; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement Plans with Company 2

Opportunities for advancement

Great culture

5 day work week

Job summary

Mac Haik Houston Chevy is looking for a Service Advisor to interact with customers, evaluate vehicle service needs and coordinate repair orders. The role emphasizes delivering an exceptional customer experience and using a consultative selling approach to plan maintenance with customers.

Qualified candidates will have CDK knowledge, be bilingual in Spanish/English, and demonstrate willingness to learn. We offer a supportive team, scheduled hours, and ongoing training in a leading Houston

Qualifications

• Experience delivering exceptional customer service.
• Ability to meet sales quotas per dealership standards.
• Valid driver's license and clean driving record.
• Pre-employment screening completed.
• Authorized to work in the USA.

Responsibilities

• Set, confirm and prepare for appointments to expedite service.
• Greet customers promptly and build loyalty.
• Determine service needs based on walkarounds.
• Explain maintenance options and financing if applicable.
• Create repair orders with transparent estimates.
• Coordinate with technicians and parts for timely work.
• Communicate changes in estimates or times and obtain authorization.
• Follow up with customers on status and updates.
• Ensure a positive vehicle delivery experience for customers.
• Uphold service standards and dealership integrity.

Skills

CDK knowledge

Bilingual Spanish/English

Customer service

Prev Chevy experience

Willingness to learn

Education

High School diploma or equivalent

Job description

Join the winning team of Mac Haik Houston Chevy today. We're a 20 time Chevy Dealer of the Year Winner and always go the extra mile to make sure our customers and employees are satisfied.

Why you should join us:

• Come and help us take care of our customers @ Texas's #1 Chevrolet dealership.
• One of the largest and fastest growing automotive services departments in Houston
• Consistent work & flexible schedules
• Ongoing learning & training opportunities
• Transparency for the team, in pay and hours.

Now Hiring

Service Advisor

The Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department.

Skills / Qualities Preferred Include:

• Previous Chevy experience preferred
• CDK knowledge
• Spanish / English bilingual
• Willingness to learn

Essential Duties and Responsibilities

• Set, confirm and prepare for appointments with customers to expedite their service experience.
• Greet customers in a timely and friendly manner and develop customer loyalty.
• Determine vehicle service needs based on customer information and a vehicle walk-around.
• Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Produce repair orders for customers with full transparency including cost and time estimates.
• Communicate frequently with technicians and parts department to ensure timely completion of work.
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Follow-up with customers on the status of their vehicle, based on customer specifications.
• Create a positive vehicle delivery experience for the customer.
• Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Providing an exceptional customer experience to drive loyalty.
• Safeguard dealership assets and customer data.
• Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Maintain professional personal appearance.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
• Effectively perform duties and responsibilities in a safe manner.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to sell a minimum quota according to dealership standards
• Valid driver's license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA

Here's what we offer:

• Medical, dental, and vision insurance plans
• 401(k) Retirement Plans with Company Match
• Opportunities for advancement
• Great culture
• 5 day work week

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.