Service Advisor

Marthaler Auto; Houghton (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health, vision, and dental insurance

Employee discount

Life insurance

Paid time off

Short-term disability

Wellness program

Career advancement opportunities

Job summary

Keweenaw Chevrolet GMC is seeking a customer-focused Service Advisor to be the key link between customers and the service department. You will deliver a welcoming experience and help ensure every vehicle service visit runs smoothly from start to finish.

You will greet customers, assess service needs, coordinate scheduling, educate on parts options, and keep customers informed throughout repairs, while maintaining accurate service records and handling multiple priorities in a fast-paced

Qualifications

• Proven problem-solving abilities in a service environment.
• Excellent verbal and written communication skills.
• Professional personal presentation and customer-facing demeanor.
• Strong organizational and multitasking capabilities.
• CDK experience is preferred but not required.
• Valid driver’s license is required.

Responsibilities

• Welcome customers to the service department with a professional first impression.
• Consult with technicians to explain repairs and service options clearly.
• Educate customers on OEM and aftermarket parts options.
• Answer questions about services, timelines and outcomes.
• Advise on warranty coverage and cost-saving opportunities.
• Create repair orders and route vehicles for maintenance and repair.
• Maintain accurate customer and vehicle service records.
• Schedule appointments by phone, online, in person, and walk-ins.
• Monitor progress and update customers on changes and readiness.

Skills

Problem-solving

Verbal & written communication

Professional presentation

Organization & multitasking

CDK experience

Valid driver’s license

Tools

CDK

Job description

Keweenaw Chevrolet GMC is looking for an energetic, customer-focused Service Advisor to join our team. In this role, you’ll be the key connection between our customers and service department—delivering a professional, welcoming experience while helping ensure every vehicle service visit runs smoothly from start to finish.

Job Overview

The Service Advisor greets customers, helps assess service needs, coordinates scheduling, and keeps customers informed throughout the repair and maintenance process. This role is ideal for someone who is organized, professional, and confident managing multiple priorities in a fast-paced environment.

Responsibilities

• Welcome customers to the service department and provide a professional first impression.
• Consult with technicians to explain recommended repairs and service options clearly.
• Educate customers on available OEM and aftermarket parts options.
• Answer customer questions about services performed, timelines, and outcomes.
• Advise customers on warranty coverage and opportunities for cost savings.
• Create repair orders and route vehicles appropriately for maintenance and repair.
• Maintain accurate customer and vehicle service records.
• Schedule appointments by phone, online, in person, and for walk-in customers.
• Monitor service progress and proactively update customers on changes and vehicle readiness.

Why Join Us

At Keweenaw Chevrolet GMC, we believe in creating a workplace that feels supportive, growth-oriented, and built for long-term success. We are committed to delivering exceptional customer experiences while investing in our team through development opportunities, a collaborative culture, and the stability of a strong, customer-focused organization.

• A family-friendly, team-oriented work environment
• A culture that encourages employee growth and development
• A customer-first mindset focused on building relationships for life
• A stable organization with long-term career opportunities
• A clear path for career advancement

Benefits

• 401(k)
• Health, vision, and dental insurance
• Employee discount
• Life insurance
• Paid time off
• Short-term disability
• Wellness program
• Career advancement opportunities

Qualifications

• Strong problem-solving skills
• Excellent verbal and written communication skills
• Professional personal presentation
• Strong organizational and multitasking abilities
• CDK experience preferred, but not required
• Valid driver’s license required