Chevrolet Service Advisor

Ourisman Chevrolet; Maryland; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Life insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Competitive salary

Paid Time Off (PTO)

Job summary

Ourisman Chevrolet in Maryland is seeking a Chevrolet Service Advisor who will be the key link between guests and the service team. You will document concerns clearly, communicate maintenance needs, and ensure accurate estimates before work begins.

You’ll welcome guests, set appointments, open repair orders, and keep customers informed with progress updates. A strong focus on customer service, sales, and organizational skills will help you thrive in a fast-paced shop environment.

Qualifications

• Experience as a service advisor/ASM preferred (automotive).
• Strong customer service, sales, and organizational skills.
• Comfortable in a fast-paced environment.
• Valid driver’s license.

Responsibilities

• Welcome customers, listen to concerns, and confirm service needs.
• Set appointments and open/communicate repair orders to technicians.
• Explain recommended maintenance/repairs in straightforward terms.
• Provide accurate estimates and secure authorization before work begins.
• Share progress updates and revised completion times when needed.
• Keep thorough records of customer interactions, services, and parts.
• Support service sales while protecting a high CSI standard.

Skills

Customer service

Sales

Organizational skills

Fast-paced environment

Communication

Tools

Reynolds & Reynolds

Xtime

Job description

Our Mindset

Here\'s to those who think differently. The ones who think that a car dealership\'s first priority should be the guest. Such a candid idea could only come from Ourisman. Because we\'re forward thinking, just like the communities we serve. Individuals who won\'t be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Snapshot

As a Chevrolet Service Advisor, you\'ll be the key connection between guests and the service team-making sure every concern is understood, documented, and resolved with clarity and care.

Key responsibilities include:

• Welcome customers, listen to concerns, and confirm service needs


• Set appointments and open/communicate repair orders to technicians


• Explain recommended maintenance/repairs in straightforward terms


• Provide accurate estimates and secure authorization before work begins


• Share progress updates and revised completion times when needed


• Keep thorough records of customer interactions, services, and parts


• Support service sales while protecting a high CSI standard

What We Look For:

• Prior service advisor/ASM experience preferred (automotive)


• Strong customer service, sales, and organizational skills


• Comfortable in a fast-paced environment


• Reynolds & Reynolds and Xtime experience a plus


• Valid driver\'s license

A Typical Shift

Your day starts by reviewing the appointment board and preparing for arriving guests. You\'ll move between the drive and your workstation-checking in customers, translating their concerns into clear notes, and keeping the flow moving as the shop fills up. Throughout the day, you\'ll balance quick questions, phone calls, and updates, making sure customers understand what\'s happening and what it may cost before anything changes. As work progresses, you\'ll touch base with technicians, adjust timelines when needed, and close out repair orders with accurate documentation so customers leave informed and taken care of.

Benefits That Matter

• Medical, dental, and vision coverage


• 401(k)


• Life insurance


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• Competitive salary


• Paid Time Off (PTO)