Service Advisor

Prestonchevy; Aberdeen (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

A reputable automotive dealership in Aberdeen, Maryland is seeking a driven and detail-oriented Service Advisor to enhance customer service experiences. This role entails acting as a liaison between customers and technicians, understanding customer concerns, and recommending the best maintenance and repair solutions. Candidates should possess customer service skills, automotive knowledge, and a valid driver's license. Ideal applicants have previous Service Advisor experience and confidence in sales techniques. Apply today for a rewarding opportunity.

Qualifications

• 1–2 years of customer service experience, ideally in automotive.
• Strong understanding of automotive systems and maintenance.
• Valid driver's license with a clean driving record.
• Experience working in a high-volume, fast-paced dealership environment.
• Strong understanding of automotive systems and maintenance services.

Responsibilities

• Serve as the primary liaison between customers and service technicians.
• Recommend appropriate maintenance and repair solutions.
• Ensure a seamless service experience from arrival to delivery.
• Present estimates clearly and explain maintenance recommendations.
• Maintain accurate repair orders and documentation.

Skills

Customer service experience

Communication skills

Problem-solving

Sales confidence

Attention to detail

Team player

Education

High school diploma or equivalent

College education a plus

Tools

CDK Drive (DMS system)

Dealership software

MS Office

Job description

Description

Preston Chevrolet of Aberdeen

At Preston Chevrolet of Aberdeen, we don’t just service vehicles — we build long-term relationships rooted in trust, transparency, and exceptional care. We’re seeking a driven, detail-oriented, and customer-obsessed Service Advisor who thrives in a fast-paced environment and is passionate about delivering a world-class experience at every touchpoint.

If you’re a strong communicator, a natural problem solver, and someone who takes pride in turning everyday service visits into memorable experiences — this opportunity is for you.

Position Overview

The Service Advisor serves as the primary liaison between our customers and service technicians. You will be responsible for understanding customer concerns, recommending appropriate maintenance and repair solutions, coordinating workflow, and ensuring a seamless service experience from arrival to vehicle delivery.

This is a performance-driven role ideal for someone who combines customer service excellence with sales confidence and operational precision.

Requirements

Required Qualifications

Professional Experience

• Minimum 1–2 years of customer service experience (automotive preferred)
• Prior Service Advisor experience strongly preferred
• Proven track record of meeting or exceeding sales and performance goals
• Experience working in a high-volume, fast-paced dealership environment

Technical & Industry Knowledge

• Strong understanding of automotive systems and maintenance services
• Ability to interpret technician recommendations and explain them clearly to customers
• Familiarity with warranty processes and repair order documentation
• Knowledge of manufacturer maintenance schedules

Major Plus Qualifications (Highly Preferred)

• Chevrolet dealership experience
• Experience working with CDK Drive (DMS system)
• Understanding of GM warranty policies and procedures
• Previous experience using digital vehicle inspection tools
• Proven high CSI performance

Candidates with Chevy and CDK experience will receive priority consideration.

Communication & Customer Service Skills

• Exceptional verbal and written communication skills
• Ability to build trust quickly with customers
• Confident in presenting estimates and maintenance recommendations
• Strong listening skills with attention to detail
• Professional phone etiquette
• Conflict resolution skills with a calm, solutions-focused mindset

Sales & Performance Competencies

• Comfortable recommending maintenance and repair services
• Ability to explain value without high-pressure tactics
• Strong closing skills
• Goal-oriented and performance-driven
• Ability to maintain high average RO and effective labor rates
• Commitment to maintaining excellent CSI scores

Organizational & Administrative Skills

• Strong multitasking ability
• Excellent time management skills
• Ability to prioritize tasks efficiently
• Accurate documentation of repair orders
• Proficiency with computers and dealership software systems
• Attention to detail in estimates, invoicing, and approvals

Work Ethic & Personal Attributes

• Positive, team-first attitude
• Professional appearance and demeanor
• Reliable and punctual
• Ability to remain composed under pressure
• Self-motivated and proactive
• Willingness to learn and grow within the organization

Additional Requirements

• Valid driver’s license with clean driving record
• Ability to stand and move throughout the service drive for extended periods
• Flexibility to work Saturdays as needed
• High school diploma or equivalent (college education a plus)

Why This Role Matters

The Service Advisor is the backbone of our service department — the key connection between our customers and our technicians. Success in this role directly impacts customer loyalty, department profitability, and overall dealership growth.

If you have Chevrolet experience, strong CDK knowledge, and a passion for delivering an outstanding customer experience, we want to hear from you.

Apply today and take your career to the next level at Preston Chevrolet of Aberdeen.