Service Advisor

Greeley, CO; Greeley (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Greeley Automotive in Greeley, CO, is seeking a Service Advisor committed to delivering exceptional customer service. The role involves greeting customers, diagnosing vehicle issues, and providing accurate estimates for repairs.

The ideal candidate will have past service advisor experience, strong communication skills, and a desire for a long-term career with a growing organization. Benefits include performance-based pay, medical and dental insurance, and a great work environment.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Have a valid driver's license.

Responsibilities

• Perform work specified on the repair order with efficiency.
• Test components and systems using diagnostic tools.
• Communicate directly with the Service Advisor.
• Prepare a complete and accurate estimate of cost for labor and parts.

Skills

Customer service skills

Excellent communication skills

Team player

Computer literacy

Tools

ADP

DealerTrack

Xtime

Job description

Our Goal at Greeley Automotive is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

Spanish speaking bi-lingual, previous Nissan/CDJR experience and DealerTrack / Xtime usage are strongly preferred but not necessary.

WE OFFER:

• Pay based on performance
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES:

• Perform work specified on the repair order with efficiency and in accordance with dealership policies
• Test components and systems, using diagnostic tools and special service equipment; test drive vehicles
• Diagnose, maintain, and repair vehicle automotive systems
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Complete online multi-point inspection report
• Execute repairs under warranty to manufacturer specifications

REQUIREMENTS:

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.