Customer-Centric Service Advisor

Greeley Nissan VW; Greeley (CO); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Greeley Volkswagen seeks a service-advisor-minded professional to manage customer interactions, schedule repairs, and coordinate with technicians and parts staff. You will provide clear repair paths, document vehicle symptoms, and prepare cost estimates with MPI and video to customers using Xtime.

Ideal candidates have excellent communication and customer service skills, a fast learning pace, and a desire for a long-term career in a growing dealership.

Qualifications

• Fast learner and able to adapt to new software and processes.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Team oriented with a collaborative mindset.
• Computer literate with ability to navigate DMS and warranty systems.
• Valid driver’s license required.
• Experience in service advisory roles is a plus.

Responsibilities

• Answer incoming calls and schedule appointments based on shop capacity.
• Write purchase orders for internal repair orders and sublets.
• Provide a clear path to repair so the customer understands the process.
• Communicate with technicians and parts department regarding repair status daily.
• Submit extended warranty claims correctly and ensure documentation for reimbursement.
• Greet customers promptly and obtain vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts costs; send MPI/video to customer via Xtime.
• Establish follow-up times and monitor progress of each vehicle throughout the day.
• Verify that final invoice reconciles with work performed and explain completed work to customers.

Skills

Customer service

Communication skills

Team player

Computer literacy

Driver's license

Fast learner

DealerTrack experience

Xtime experience

Tools

DealerTrack

Xtime

Job description

Greeley Volkswagen seeks a service-advisor-minded professional to manage customer interactions, schedule repairs, and coordinate with technicians and parts staff. You will provide clear repair paths, document vehicle symptoms, and prepare cost estimates with MPI and video to customers using Xtime.

Ideal candidates have excellent communication and customer service skills, a fast learning pace, and a desire for a long-term career in a growing dealership.