Service Advisor

Fort Collins Nissan; Fort Collins (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Closed Sundays

Great Work Environment

Wonderful Culture

Job summary

Fort Collins Nissan is seeking a Service Advisor to deliver outstanding customer service in a fast-paced dealership setting.

The role emphasizes greeting customers, collecting vehicle information, preparing estimates, and communicating progress and final charges clearly to clients. A team-oriented, computer-literate candidate with a valid driver’s license will thrive in this environment.

Qualifications

• Proven record of delivering excellent customer service.
• Strong written and verbal communication skills.
• Able to work in a team environment.
• Proficient with computers and dealership software.
• Valid driver's license required.

Responsibilities

• Greet customers promptly.
• Uses service lane technology when greeting guests.
• Obtain customer and vehicle information.
• Clearly report all vehicle inspection points to the customer.
• Assists customer needs with maintenance, repairs and recalls.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order. Explain all completed work and charges to customers.
• Follows up with client for customer satisfaction.

Skills

Customer service

Communication

Team player

Computer literacy

Valid driver’s license

Dealertrack experience

Tools

Dealertrack

Job description

Our Goal at Fort Collins Nissan is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES:

• Greet customers promptly
• Uses service lane technology when greeting guests
• Obtain customer and vehicle information
• Clearly report all vehicle inspection points to the customer
• Assists customer needs with maintenance, repairs and recalls.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customers
• Follows up with client for customer satisfaction.

REQUIREMENTS:

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license

QUALIFICATIONS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Dealertrack computer experience a plus

Weibel Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.