Service Advisor

Morrie’s Auto Group; Grand Ledge (MI); Presencial; USD 36.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Medical coverage

HSA and Copay plans

Dental and vision coverage

PTO accrual starting at 2 weeks

Life insurance for all employees

AD&D and disability coverage

Flexible spending plans

Descripción de la vacante

Morrie's Auto Group in Michigan is seeking a service advisor to greet customers, listen to problems, collect vehicle information, and coordinate repairs. You will explain estimates, timeframes, and charges, while maintaining clear communication with customers and the service team.

The role offers a comprehensive benefits package including 401(k) with company match, medical coverage, HSA, dental and vision, PTO, life insurance, disability coverage, and flexible spending plans.

Formación

• Problem solving skills.
• Strong verbal communication skills.
• Strong written communication skills.
• Professional personal presentation and strong organizational skills.

Responsabilidades

• Greet customers and listen to the description of the problem; collect customer and vehicle information.
• Inspect vehicles for bodywork and notify the customer if work is needed.
• Secure agreement from customers before repairs; cover cost estimate and expected completion time.
• Advise customers on car care and maintenance per manufacturer specifications.
• Handle minor customer complaints or misunderstandings and follow up on progress.
• Communicate updates to customers by phone; relay changes in estimates or timing.
• Deliver vehicles to customers and explain charges and coverage; review work performed.

Conocimientos

Problem solving

Verbal communication

Written communication

Professional presentation

Organizational skills

Herramientas

CDK experience

Descripción del empleo

About Us:Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.Roles & Responsibilities:• Greet customers, listen to the description of the problem, obtain customer and vehicle information• Inspect all vehicles for bodywork, notify the customer if work is needed• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus• Handle minor customer complaints and misunderstandings• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised• Handle telephone inquiries and return phone messages promptly• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments• Assist the service manager as necessary• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicalsWhat Morrie's Offers:• Industry-leading 401(k) and Roth IRA programs with a 4% company match• Full medical coverage through BCBS with their biggest network• HSA and Copay plan options, whichever fits your needs• Comprehensive dental and vision coverage• PTO accrual starting at 2 weeks• Free life insurance for all employees• AD&D, short- and long-term disability coverage, and voluntary life insurance• Flexible spending plans*Some benefits are offered to full-time employees onlyWhat You Offer:• Problem solving skills• Strong verbal and written communication skills• Professional personal presentation• Strong organizational skills• CDK experience preferred but not requiredWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.